3 Signs That Say You Have Robots Managing Your Social Media

You’d better make sure someone is monitoring your social media and responding quickly. 42% of consumers expect a response on social media within one hour.

Customer Service on Social Media Takes Brains…Human Brains

To be effective managing customer service on social media sites, you need to make sure you are paying attention when someone mentions your brand. Here are 4 tips to step up your service levels on social media.

Are You On Too Many Social Media Sites?

With all of the social media platforms to engage with your customers, it can be overwhelming deciding where you should be active. Here are 5 steps that will help you decide which social media sites you should be spending time on.