How Important is SPEED in Social Media Customer Service?

social media customer service

We manage the social media accounts for many brands; Hotels that are open 24/7, consumer food products that are consumed 24/7 and many businesses that are not open 24/7 but whose customers and fans are online 24/7, and then there is our own brand that is not 24/7 but often feels like it. In the … Read more

Is It Time To Get Help With Your Social Media Marketing?

If you’re considering hiring a part-time marketing assistant or you’re questioning whether you could outsource some of your social marketing activities

Customer Service on Social Media Takes Brains…Human Brains

To be effective managing customer service on social media sites, you need to make sure you are paying attention when someone mentions your brand. Here are 4 tips to step up your service levels on social media.